Privacy policy

Last updated: 28 October 2026

Artitecshop respects your privacy and handles your personal data with care. In this Privacy Policy, we explain what personal data we collect, why we use this data, how we protect it and what rights you have.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch data protection legislation.

1. Who is responsible for your personal data?

Artitecshop is responsible for processing personal data collected through our webshop and other communication channels.

If you have any questions about this Privacy Policy or the processing of your personal data, you can contact us at:

Email: [email protected]
Website: https://www.artitecshop.com

2. What personal data do we collect?

We may process the following personal data when you visit our webshop, create an account, place an order, subscribe to our newsletter or contact us:

  • Name and address details.

  • Email address and telephone number.

  • Information relating to your orders, payments and deliveries.

  • Account details and, where applicable, your order history.

  • Correspondence exchanged with us.

  • IP address and technical information about your visit to our website.

  • Information about your preferences and newsletter subscription.

We only collect data that is necessary for the purposes described in this Privacy Policy.

3. Why do we process your data?

We use your personal data for the following purposes:

Orders and payments
To process your order, handle your payment, arrange delivery and keep you informed about the status of your order.

Customer service and warranty
To answer questions, handle complaints, send replacement or missing parts and fulfil our obligations regarding warranties and consumer rights.

Account management
To manage your account and provide access to the associated features of our webshop.

Newsletters
To send you our newsletter if you have subscribed to it or if sending it is permitted on another legal basis.

Website improvement
To gain insight into how our website is used and to improve its functionality and user experience, insofar as this is permitted under applicable privacy and cookie regulations.

Legal obligations
To comply with legal obligations, for example in relation to accounting and taxation.

We process personal data on the basis of the performance of a contract, a legal obligation, your consent or a legitimate interest. The applicable legal basis depends on the purpose of the processing.

4. Who do we share your data with?

We do not sell your personal data to third parties. However, in order to conduct our business, we may share personal data with service providers who assist us.

Lightspeed
Our webshop uses the Lightspeed e-commerce platform. Information you provide through our webshop may be processed by Lightspeed to operate the webshop and its associated functions.

Mailchimp
We use Mailchimp to send and manage our newsletters. Your email address and any additional information required to manage your newsletter subscription may be shared with this service provider.

Shipping and payment service providers
To process orders, we may share the necessary information with shipping companies, payment service providers and other parties involved in fulfilling your order.

Google Analytics
We may use Google Analytics to analyse visits to our website and improve our website. The applicable privacy settings and consent requirements depend on the configuration being used.

Where required, we enter into agreements with our service providers concerning the protection and processing of personal data. If personal data is processed outside the European Economic Area (EEA) or transferred to countries outside the EEA, we ensure that the applicable legal requirements for such transfers are met.

5. Where is your data stored and how do we protect it?

Personal data may be stored and processed by our webshop provider, our newsletter service provider and other service providers we use in the course of our business. We also store business email correspondence on our own systems.

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of electronic storage or data transmission can guarantee absolute security.

If a personal data breach occurs, we assess whether notification to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) and/or the affected individuals is legally required. If so, we act in accordance with the applicable legal requirements.

6. How long do we retain your data?

We do not retain personal data for longer than necessary for the purpose for which it was collected, unless a legal obligation or another legitimate reason requires a longer retention period.

We apply the following general principles:

  • Order and customer data: As long as necessary for processing orders, customer service, warranty matters and any potential disputes.

  • Financial records: For the legally required retention period. For most basic accounting records, this period is seven years.

  • Newsletter data: Until you unsubscribe or withdraw your consent, unless another legal basis applies.

  • Correspondence: As long as necessary to handle your enquiry, order, complaint or other relevant matter.

  • Technical and analytical data: For the period necessary for the relevant purpose, taking into account applicable privacy regulations and settings.

When data is no longer required and there is no legal retention obligation or other valid reason to keep it, we delete or anonymise it.

7. Newsletters and commercial emails

You will receive our commercial newsletter if you have subscribed to it, unless sending it is permitted on another legal basis.

You can unsubscribe at any time using the unsubscribe link at the bottom of each newsletter. Once you have unsubscribed, we will stop sending you the relevant newsletter.

Emails necessary for processing your order, such as order confirmations, shipping information and messages concerning a complaint, are separate from commercial newsletters. You will continue to receive these messages whenever they are necessary to handle your order or request.

8. Cookies and Google Analytics

Our website may use cookies and similar technologies.

Functional cookies are necessary for the proper operation of our webshop, for example to remember the contents of your shopping cart. Analytical cookies may also be used to measure and improve the use of our website.

We use Google Analytics for website analysis insofar as this is consistent with our current configuration and applicable privacy and cookie regulations.

Depending on the type of cookie and the data processing involved, prior consent may be required. Where consent is required, we will only place the relevant cookies after you have given your consent. You can withdraw your consent at any time through the available cookie settings.

Further information about the use and management of cookies can be found in our separate Cookie Policy, if available, or through the cookie settings on our website.

9. What privacy rights do you have?

Under the GDPR, you have the following rights, depending on the circumstances:

  • Right of access: You can request information about the personal data we process about you.

  • Right to rectification: You can request the correction of inaccurate or incomplete data.

  • Right to erasure: You can request the deletion of your personal data where the legal requirements are met.

  • Right to restriction of processing: In certain circumstances, you can request that the processing of your data be temporarily restricted.

  • Right to data portability: In certain cases, you can receive your data in a commonly used digital format or request that it be transferred to another organisation.

  • Right to object: You can object to certain processing activities based on legitimate interests. You can always object to the use of your personal data for direct marketing purposes.

  • Right to withdraw consent: If we process your data on the basis of your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

You can submit your request by emailing [email protected]. To protect your privacy, we may ask you to verify your identity before processing your request.

We generally respond within one month. If a request is complex or if you submit multiple requests, this period may be extended by a maximum of two additional months in accordance with the GDPR. If this happens, we will inform you accordingly.

Deleting your account does not automatically mean that all associated data can be deleted immediately. Data that we are legally required to retain, for example for financial accounting purposes, will be kept for the applicable retention period.

10. Complaints

Do you have any questions or complaints about the way we process your personal data? Please contact us first at [email protected]. We will do our best to handle your question or complaint carefully.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the supervisory authority responsible for data protection in the Netherlands.

Website: https://autoriteitpersoonsgegevens.nl

If you reside in another country within the European Union, you may also contact the data protection supervisory authority in your country of residence.

11. Changes to this Privacy Policy

We may update this Privacy Policy if our services, the systems we use or applicable legislation change.

The latest version will be published on our website. The date of the most recent update is stated at the top of this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at [email protected].